HP5170DN Issues

Our HP5170DN is printing grayed sheets without any of the expected printed document on the pages. HP Website was of no help.

We ordered a replacement HP5250DN for our usage. The drum unit is DR520 and the replacement Toner Cartridges are TN550 or TN580. These replacement units are not yet available on EPRO.

I called the helpless desk and they have escalated the call to 2nd level support. Its has been 48 hrs since our initial contact. No respose back from 2nd level.