HP5170DN Update

2nd Level finally called. Apparently, the warranty on this printer is still active. WE CAN GET a REPLACEMENT! BTW, its id#4033643
U60966A5J738935 800947-2109.

Will need to call the agency monday to get the ball rolling.

HP5170DN Issues

Our HP5170DN is printing grayed sheets without any of the expected printed document on the pages. HP Website was of no help.

We ordered a replacement HP5250DN for our usage. The drum unit is DR520 and the replacement Toner Cartridges are TN550 or TN580. These replacement units are not yet available on EPRO.

I called the helpless desk and they have escalated the call to 2nd level support. Its has been 48 hrs since our initial contact. No respose back from 2nd level.