Refining my tasks

After two weeks in my new assignment. I have realized that I neet to refine my strategy in order that I keep order in the building.
1. Keep the bkslr in assigned positions for their shift.
2. Make sure you are on their tail about answering phones when they have the portables. Assign ring pickups.
3. Have a backup for customer service and cashier
4. Teach music and kids to look up books for phone customers.
5. Set time limits for shelving, maintain the expectations and set followups and coaching.
6. Dont let the system lead you. YOU lead the system.